Returning merchandise is always inconvenient, expensive and no fun for any party involved. That is why we are trying to avoid returns by making sure our customers understand what they are ordering right from the beginning.
Please read item descriptions, supporting information and FAQ carefully. We offer unique products and try to provide our customers with most detailed description possible upfront.
- PVC ceiling tiles and backsplash rolls returns are subject to 25% restocking fee.
- Polystyrene ceiling tiles returns are subject to 15% restocking fee.
- 3D leather panels tiles returns are subject to 15% restocking fee.
- 3D wall panels tiles returns are subject to 15% restocking fee.
- PVC backsplash panels returns are subject to 15% restocking fee.
- Orders of less than 3 tiles/panels of each model are considered sample order and are not refundable.
We will accept return merchandise only within 30 days of customer’s confirmed order delivery date, and the customer is responsible for all order and return shipping charges.
All returns must be authorized in advance, so please notify the TalissaDecor’s Sales Team about a return. You will receive instructions on where and how to return it. All unauthorized returns will not be processed.
Returns shipped by UPS will not be accepted, please use regular United States Postal Service – USPS for all returns.
Orders of more than 300 ceiling tiles or items on Clearance sale are Final Sale items and not eligible for return and refund.
Credits will only be issued to the credit card used for the initial order or to the PayPal account from which we received the payment.